Refunds & Cancellations

• Eligibility for Refund
  We offer a full refund only if the product is found spoiled or damaged upon opening the package. Please inspect your items immediately upon delivery.
• Notification Window
  To qualify, you must notify us within 24 hours of delivery. Email support@lachenessentials.com with photos showing the spoilage or damage.
• Verification Process
  Our team will review your photos and may request additional information. Once verified, we’ll approve your refund request.
• Refund Method & Timeline
  Approved refunds are credited back to your original payment method within 3–5 business days.
• Exclusions
  No refunds or cancellations are permitted for:
  • Change of mind or incorrect ordering
  • Products past their “best before” date due to delayed unpacking beyond 24 hours
  • Minor cosmetic imperfections that do not affect product quality
• Cancellation Policy
  You may cancel your order before it ships by emailing support@lachenessentials.com. Once shipped, cancellations are treated as refund requests under the spoilage/damage policy above.
• Record-Keeping
  We retain records of all refund requests, verifications, and communications for at least one year to ensure transparency and continuous service improvement.